Offering a pick-up and delivery service is an excellent way to differentiate your services from the competition and strengthen your market position. However, as your business grows, the administrative challenge of this also increases. Here are three key points to keep in mind.

A pick-up and delivery service can pose a significant challenge for administrative organization. It requires careful planning of pick-ups and drop-offs, the service must be included in invoices and quotes, additional contact information must be maintained, there may be extra addresses that differ from the billing address, various rates need to be established... there are numerous variables to consider. Map out the actions this extra service entails for your organization and ensure everything is organized clearly. This way, you maintain control and offer good service to your customers.

When working with a team of multiple colleagues or in a group of multiple locations, it is crucial that the right information is available in the right place. For example, you can visually add deliveries and pick-ups to the general schedule, including the pick-up and delivery addresses and contact information. Or perhaps you prefer to work with a clear report of deliveries and pick-ups over a certain period. Whatever your approach, maintain a good communication strategy with your employees so that everyone can find the necessary information and knows what is expected of them.

To ensure the above points run smoothly and efficiently, reliable software support is crucial. A fleet management system like ProPlanner addresses the specific needs of your business and ensures seamless administration that can be easily implemented across the organization. This way, picking up and delivering vehicles becomes a breeze with ProPlanner's pick-up and delivery module.

The functionalities:

• Indicate whether the vehicle needs to be delivered and/or picked up when creating a contract
• Enter specific pick-up and delivery addresses into the system
• Assign contact information and add comments for each delivery
• Clear, visual indication on planning and contracts
• Reporting of pick-ups and deliveries within a certain period, for a specific customer group, for a specific location...
• ... and more!

Van Gent Autoverhuur, a renowned rental company in the Netherlands with a diverse fleet and a wide customer base, implemented this module immediately. Gerben Van Houwelingen, COO at Van Gent Autoverhuur, shares his experiences on how this tool helps them maintain oversight, save time, and increase efficiency.

"Since the beginning of our activities, we have been offering a pick-up & delivery service. We have been doing this for over 40 years now. This distinguishes us from other rental companies and is highly appreciated by our customers.

For the past year and a half, we have been using ProPlanner's pick-up and delivery module, which was launched at that time. Previously, I kept the schedule in my head, but with this module, it has become much simpler. By simply checking a box when a vehicle needs to be delivered or picked up, it automatically appears in the schedule and in the report. This way, we can see exactly which cars were delivered or picked up on which date. This clear overview is a great advantage for us.

Efficiency also plays a major role, especially with multiple locations. Due to my years of experience, I can immediately see which cars need to be picked up or delivered. But if I am absent, a colleague can easily take over without further explanation. Since the opening of our second location, this module has become indispensable for our operations.

The module is not only efficient and clear, but also user-friendly and comprehensive. I would definitely recommend it to other car rental companies."

For more information about the module you can contact us via the button below, by emailing support@proplanner.eu or calling +32 (0)51 69 04 57.